Chief Leadership Officer
Role Purpose
The Chief Leadership Officer (CLO) exists to develop strong leaders, ensure operational excellence, and steward the
business well. This role leads with a servant’s heart and an operator’s mindset—driving people development, food
safety, operational consistency, and financial performance while supporting business growth and long-term success.
Primary Responsibilities
• Leadership & Culture: Develop, coach, and retain leaders who live out Chick-fil-A’s Core Values while modeling
servant leadership.
• Operational Excellence: Ensure consistent execution of Chick-fil-A systems, standards, and brand expectations
across all dayparts.
• Food Safety: Champion food safety as a non-negotiable priority and hold leaders accountable to training,
certification, and compliance.
• Financial Stewardship: Lead with strong understanding of profit and loss, labor management, food cost, and
controllable expenses.
• Systems & Development: Develop and refine systems that improve consistency, efficiency, and scalability.
• Business Growth: Support sustainable growth by strengthening leadership capability, systems, and performance.
• Leadership Alignment: Align leadership execution with ownership vision through clear communication,
accountability, and follow-through.
Measures of Success
• Confident, values-driven leaders who own people and results
• Consistent food safety and operational excellence
• Strong financial performance and stewardship
• Scalable systems that support growth
• Engaged team members and a remarkable guest experience
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
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